VENDORS TERMS & CONDITIONS
1 Scope (a) Canna Market owns and operates a platform that allows Vendors to sell their products to the public over the internet. (b) The Vendor will have the opportunity to sell their products on the Canna Market shop. Canna Market is entitled to accept purchases on behalf of the seller. The service provided by Canna Market is limited to referring customers to the Vendor and accepting orders and payments on their behalf. In addition to this at Canna Market discretion they may provide the Vendor with analysis about the performance of the Vendor’s products and additional marketing support. This support may be reflective of the agreed level of commission. (c) The Vendor authorises Canna Market to accept binding orders from customers on their behalf. (d) Canna Market may carry out changes to the website or service, or suspend the service, without notice.
3 Vendor’s rights and obligations (a) The Vendor is obliged to provide all the information necessary when listing a product on www.cannamarket.info This should include but is not limited to, a detailed title, price, quantity, picture and description. The Vendor must never knowingly deceive a potential customer by misrepresenting their product/s. The Vendor must notify Canna Market of any changes to the detail of their listings uploaded on the site. (b) The Vendor guarantees that information listed on Canna Market relating to his products satisfies all legal requirements, and in particular satisfies information requirements for consumer protection. (c) The Vendor will be responsible for keeping an up-to-date inventory of all their products listed on Canna Market. (d) The Vendor guarantees that the information provided by him does not violate any third party’s copyright. (e) The Vendor will contact the customers no more than is necessary for processing the transactions referred by Canna Market. In particular, the Vendor will not send any advertising email or other commercial advertisements to the customer without prior agreement from Canna Market or the expressed wish of the customer. When delivering products sold via Canna Market, the Vendor will not advertise any of Canna Market competitors. (f) The Vendor will process orders and arrange delivery with all reasonable care the moment receipt of confirmation of sale is received through the Canna Market site via email and/or text
message. The delivery options and time indicated on their listing is binding, orders should be fulfilled within 1 working day. The Vendor is required to keep his advertised products and services available to the best of his ability. Repeated stock-outs will result to the removal of the Vendor and all their products from the Canna Market platform. (g) If the Vendor cannot fulfill an order submitted to him, he must notify Canna Market as soon as possible, and within 1 day of receiving the order at the latest. (h) The Vendor agrees to adhere to his range of products and prices as provided to Canna Market and as described on their listing on the website. The Vendor guarantees that there are no ongoing criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to the products they are selling through the platform. The Vendor further guarantees to take great care to keep up-to- date his range of products, stock count, prices and associated terms and conditions, like delivery fees. (i) The Vendor representative is to provide Canna Market with a copy of his/her valid Identity Card at the contract signature.
4 Commission (a) The Vendor agrees to pay Canna Market fixed percentage commission on the gross revenue from their sales made through the Canna Market platform. Depending on the category it may be appropriate to agree different commission percentages for certain items or product categories. (b) Canna Market may start charging additional fees for the sale of goods through the Canna Market platform at any point. These may include but are not limited to, listing fees, multiple photos fees and enhanced marketing fees. In the event of the introduction of further fees, the Vendor will be notified prior to their commencement in writing and they will have the option to opt out. (c) Canna Market reserves the right to adjust the percentage commission, providing suitable notice is served in advance to the Vendor. Canna Market will give the Vendor adequate notice of any commission changes, in writing. This does not cover adjustments that constitute a material change of the contract terms, which would require an additional agreement on the change.
5 Customer online payment (a) In case of electronic payment by the customer (e.g. by credit card, debit card, or Wireless online Transfer), Canna Market collects the payment for the relevant order in Canna Market name on behalf of the Vendor, and pays it out to the Vendor according to the invoicing agreement. (b) The Vendor will keep receipts of deliveries to customers for at least 13 months and make those available on request. In case of problems that may cause the order to be rescinded, or in case of a delivery failure, the Vendor must immediately notify Canna Market by phone call so that the credit card payment may be cancelled. (c) The Vendor bears the risk of abuse of the payment medium (e.g. of credit card or debit card fraud). If a fraudulent payment has been credited to the Vendor, Canna Market reserves the right to correct the amount the Vendor is invoiced to offset this payment.
6 Invoicing and Vendor payment (a) Canna Market invoices may be delivered by email. They include Canna Market claims on the Vendor, commission, and, if applicable, other fees as stated in 4 (b). (b) Canna Market is to send a monthly or bi-monthly statement (depending on income) of confirmed orders to the Vendor.
(c) Canna Market is to pay commission to the Vendor after sending the statement unless there are disputes/clarifications needed which will be communicated between both parties. (d) Payments would be made by bank transfer or cross cheque payable to the vendor’s account information
7 Liability (a) The Vendor indemnifies Canna Market from all claims arising in relation to matters outside Canna Market control, including but not limited to the quality of goods and services provided by the seller. The Vendor further indemnifies Canna Market from third parties’ claims resulting from any violation of laws and regulations by the seller. (b) Canna Market cannot guarantee that its service will be free from all malfunctions, but will exercise all reasonable care and skill to resolve any such case. (c) VAT liability rests with the Vendor and Canna Market will not be responsible for any VAT issues.
8 Privacy Both parties are obliged to treat confidentially the content of this agreement, as well as all other information and data they acquire in connection with the partnership, and not use it for purposes outside the scope of this contract or pass it on to third parties. This obligation is in force for 1 year after the termination of the contract. Both parties are obliged to follow privacy laws and handle accordingly all data related to customers, vendors and business partners.
9 Licence (a) Canna Market has the right to freely maintain the Vendor’s listing and its ranking on the website. Canna Market offers customers the opportunity to give ratings and reviews of the Vendor’s goods and services on the website, and has the right but not the obligation to publish these online and make them visible to all customers. Canna Market reserves the right to delete ratings and reviews. (b) Canna Market may scan, transcribe, and publish online the Vendor’s listings, logos and other materials required. The Vendor grants to Canna Market royalty- free, perpetual, unrestricted licence to use and distribute any materials provided by him, for the purpose of advertising Canna Market service. In particular, this includes use in Google AdWords campaigns, domain name registrations and other online marketing and search engine optimization measures.
10 Terms and termination (a) This agreement is valid as soon as the Vendor agrees to this terms and conditions, or fulfils an order referred by Canna Market, and remains valid indefinitely, until termination by either party. Termination can occur at any time, with a period of notice of one month, in writing, by email or post . The revenues generated during this notice period are still subject to the partnership agreement. (b) The right to immediate termination in particular covers the case where the Vendor repeatedly receives negative ratings and reviews on the website, and when these are not obviously unjustified. Repeatedly providing misleading information or withholding information required to present the Vendor’s items is also grounds for immediate termination. Typos, mistakes and transmission errors are excluded from this, as long as they are not caused with intent or by gross negligence.
11 General (1) If a single clause in this agreement is invalid, both parties will endeavor to replace the invalid clause by a valid one that reproduces as closely as possible the intended economic meaning of the invalid clause. The validity of the rest of the agreement remains unaffected. This applies in particular if the agreement is found to be incomplete. (2) Canna Market reserves the right to modify his general terms and conditions without giving any justification. In that case, Canna Market will give the Vendor adequate notice via email. The notice will contain advice on the right and period of objection to the changes, and on the consequences of leaving unexercised the right to object. (3) The changed terms and conditions are considered agreed by the Vendor if he does not object to them in writing within 2 weeks of receiving notice of the changes.